Yes, it is our highest priority to have satisfied customers. If you are in any way dissatisfied with your order, please contact our Customer Service and we’ll take care of you.
You will receive a delivery confirmation email as soon as your order leaves our production. Just double check to make sure it did not land in your Junk folder, as emails sometimes end up there by accident.
Unfortunately, we cannot cancel or make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom.
However, we cannot guarantee that we will have enough time to cancel your order, as our production prides on getting products heading our customers’ way quickly.
If you have provided incorrect information such as address, email address or telephone number, please contact our Customer Service as soon as possible so we can manage to change your information prior to sending your order.
Unfortunately, if incorrect information affects the delivery of your package and your order is already sent out, as a customer you are responsible for the extra cost that may occur.