Frequently asked questions

Orders

What happens if I enter wrong information?

If you have provided incorrect information such as address, email address or telephone number, please contact our Customer Service as soon as possible so we can manage to change your information prior to sending your order.

Unfortunately, if incorrect information affects the delivery of your package and your order is already sent out, as a customer you are responsible for the extra cost that may occur.

Can I cancel or make changes to my order?

Unfortunately, we cannot cancel or make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom.

However, we cannot guarantee that we will have enough time to cancel your order, as our production prides on getting products heading our customers’ way quickly.

How can I track my order?

You will receive a delivery confirmation email as soon as your order leaves our production. Just double check to make sure it did not land in your Junk folder, as emails sometimes end up there by accident.

Delivery

What happens if I haven’t received my order?

If you have not received your order, please first check if you have provided us with the correct information. If you have provided the correct information, contact our Customer Service and we will help you.

What happens if I don’t collect my package?

We will make delivery attempts twice. If products are returned to us due to customer failing to pick up or receive their package, we will charge you for the delivery fee. This covers shipping to and from you, as well as handling and restocking of products.

How do you ship packages?

We have our in-house delivery within NCR and our shipping partner for shipment outside NCR is LBC. We ship only within the Philippines.

What is the cost of shipping?

NCR: ₱149

Luzon / Visayas / Mindanao: ₱299

How long will delivery take?

NCR – Within 24 hours.

Luzon/ Visayas/ Mindanao – Within 7-14 days due to Community Quarantine.

Payment

How do I pay?

You can choose to pay via Cash on delivery (COD), Debit/Credit card by Paymongo or Bank Transfer to our bank accounts – BPI, BDO and Metrobank.

Returns/Exchange/Claims

Can I return my order?

You can always return or exchange your order within 14 days, when placing your order with artdesign. We will refund the entire amount, less the delivery fee. Please note that you also must pay the delivery fee for your return.

If you want to return or exchange any product, please contact our Customer Service for assistance.

How do I exchange a product?

If you would like to exchange a received product for something different, it is processed like a regular return. Please contact our Customer Service for assistance.

What if a product is damaged or incorrect?

We will make sure to replace the product as soon as possible if you receive a defective or incorrect product. Please contact our Customer Service and we will get back to you shortly.

When will I receive my refund?

artdesign will issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.

We only issue refunds for returned orders.

Do you offer 100% Satisfaction Guarantee?

Yes, it is our highest priority to have satisfied customers. If you are in any way dissatisfied with your order, you can return and exchange it within 7 days of purchase and we will send you a new one. Simply reach out to our Customer Service Team and we’ll take care of you.

Our posters

What kinds of paper are your posters printed on?

We print our posters on matte, 250 g, uncoated premium paper. We have chosen to use a matte surface for a high-quality texture with no glare.

Can I hang posters outdoors or on wet areas?

We do not recommend hanging any of our posters on a wet environment because they should not be exposed to too much moisture. You are always welcome to contact our Customer Service if you are unsure of what surfaces your poster can be used on.

Are posters with frames?

No, frames are not included. You need to order the frames separately. If you order frame, we assemble the print with frame for you and all you need is a hook to hang it. It has already a hanger on the back.

Our frames

Are frames included when I buy posters?

No, we sell posters and frames separately. If you order frame, we assemble the print with frame for you and all you need is a hook to hang it. It has already a hanger on the back.

What are your frames made of?

Our frames are made of polystyrene plastic MDF plywood, painted with matte finish and with acrylic glass.

What are the dimensions of the frames?

Frames thickness and width:

SizeThicknessWidth
21x30cmApproximately 5/8 in (1.3cm)Approximately 3/4 in (1.5cm)
30x40cmApproximately 5/8 in (1.3cm)Approximately 3/4 in (1.5cm)
40x50cmApproximately 5/8 in (1.3cm)Approximately 3/4 in (1.5cm)
50x70cmApproximately 5/8 in (1.3cm)Approximately 3/4 in (1.5cm)
61x90cmApproximately 1 in (2.5cm)Approximately 1 in (2.5cm)

See frame size difference